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| About Us Larsen Home Brew (UK) LTD T/A The Home Brew Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: The Home Brew Shop 10 Alexandra Road North Camp Farnborough Hampshire GU14 6DA United Kingdom Phone: 01252 540386 Fax: 01252 370079 Email: homebrewshop [at] btconnect [dot] com VAT Registration Number 211307718 Company Number 04655902 Registered address MM House, 3 - 7 Wyndham Street, Aldershot, Hants, GU12 4NY |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Debit / credit card payment. But not Amercain Express or Visa Electron We do not charge for any item until it is packed ready to ship. Backordered items are charged at the ordering stage. You may send your credit card information via phone, fax, snail mail or BUT NOT in a email. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Mail Order takes on average between 2 - 5 working days, which is delivered by Royal Mail or Business Post. Once the parcels have left our premises the responsibility for delivery is with the Royal Mail or Business Post. We are not responsible for late delivery's that may of happened once the parcel has left us as we will try and get the parcel out to you as fast as we can. Please contact us if any problems, problems do happen but we are always here to help. Or if you are still waiting for a parcel (over 10 working days) please let us know so we can sort out the problem. Orders are dispatched by post / carrier to the name and address you have given to us. If we have received incorrect or inadequate information for the delivery of the goods we cannot accept any liability for late or failed delivery as a result of this. For EU orders most times the shipping chosen will reflect the correct cost, but sometimes it will fall outside, if this happens we shall email or with the correct shipping cost for you to confirm or to cancel the order.Approx EU shipping costs are, under 1kg £4.11, 1kg - 15 kg, £29.61, 15.01kg - 25kg, £42.77, Over 25kg we have a set a cost of £117.50 BUT we wont charge this, we will pack and weigh the parcel/s and confirm the cost with you, for you to agree Rest of Europe under 1kg £4.50, Over 1kg has a base cost of £100 BUT we shall email with a correct price, before shipping for you to confirm the cost, as this can be high and MORE then £100 often Orders over £65 are FREE BUT NOT if you are in zone 2 or 3, then PLEASE SELECT THE CORRECT OPTION ON THE ORDER FORM. All UK orders that have a packed weight of Under 1kg will cost £2.50 per order and sent 1st class postage Channel Islands shipping will be :-
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| Delivery Schedule We process your order right away. We will normally send your order to you in 2 - 5 business days . International orders are generally received in under 10 days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. It is illegal to manufacture spirits in the UK without a distiller's licence which is required under the provisions of section 12 of the Alcoholic Liquor Duties Act 1979 and this includes manufacture for "own/domestic use". Public Notice 39 - "Spirits production in the UK" dated July 2006 provides further information about HM Revenue and Custom's requirements. If you require further assistance then please contact the National Advice Service on Telephone 0845 010 9000 or www.hmrc.gov.uk. Where you can obtain or view public notice 39. Please note the Still Sprits flavourings and yeast are legal as long as you DON'T distil to get the higher alcohol. As you are fermenting the yeast and using duty paid vodka to use with the flavourings |
| Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use a SSL certificate this uses encryption when you enter the card details. Sorry we care unable to take Visa Electron Cards (4917) or cards that start with 4508 or 4844 as these are wipe only cards and as we process the orders on a PDQ machine we can not take these cards. |
| Guarantee If a item is broken / leaking, please inform us within 10 working days of having the item and we will arrange a replacement within 3 working days. (subject to stock holding) Please note mail order is mail order, some cans will arrive with dents in, we always try our best to pack the parcels correctly, but dents do happen, we dont class a dent as damage as the kits are still usable. But if they are badly dented / leaking then we will replace them. |
| Reaching Us If you need to reach us, please email us homebrewshop [at] btconnect [dot] com alternatively, you can call on 01252 540386 (International +44 01252 540386) or fax us on 01252 370079 or write to us at 10 Alexandra Road North Camp Farnborough Hampshire GU14 6DA United Kingdom |
| Privacy Policy The Home Brew Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. We do not send random marketing emails to personal email addresses (spam). Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Electronic privacy is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium. Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes. The person responsible for this is Adrian Green. We will not share your personal information with any other parties. We do not send random marketing emails to personal email addresses (spam). The Information collected is you name, address, phone number any details that you enter while ordering this is used to send the order to you at the correct delivery address and to collect the funds owed to The Home Brew Shop from your order. We only use the information collected by this site to process the order The information collected on ordering includes, Name, Address, Phone Number, card details, delivery address details and e-mail address no other information is collected by the site or us. We will not contact you unless we have to. No other person will be e-mailed. We will only use the personal data to contact you if there and only if there is a problem with an order of which you have requested and in accordance with the Data Protection act 1998. We are Data Protection Registered and your personal detail are not linked to the Internet in any way, the database is held completely off line as a security measure. If you want to see what information we hold about you please contact us and we will copy the database page by screen grab and send it to you all FREE OF CHARGE. |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm If you have any problems please phone, write, or e-mail The Home Brew Shop and we will endeavor to sort out the problem. Please phone 01252 540386 between 9.30am and 5.30pm GMT Monday - Saturday. Call costs will change depending on how you phone but this is a Standard BT Phone line, NO PREMIUM RATES HERE Please report non-delivery after 10 days of placing the order and IT MUST BE before 30 days if delivery is to the UK. If an item needs replacing please phone 01252 540386 or e-mail, so we can make arrangements. If the goods are faulty the goods will be replaced free of charge or for a full refund if sent back within 30 days of you receiving the goods. If the goods are ordered in error we will refund the goods in full but we can not refund the carriage if sent back within 30 days of you receiving the goods. Complaints are handled on a one to one bases by phone or e-mail, even by post if a reply is not urgent and we will try and come to a satisfactory conclusion within 3 days of the complaint, all complaints will remain confidential and fair. If you no longer require the goods that you have ordered you can return them within 7 working days, that begin on the day after you have received the goods. We can not refund the cost of the postage. This is your right to a cooling off period. We will refund Your Money within 30 days of us receiving the goods. Please when sending the goods back get a Proof of posting or even insure the goods in case it gets lost. If the goods get lost we can not refund the money but you should be able to make a claim through the shipper i.e. Royal Mail or Parcel Force. We can not refund items that are in a unsaleable condition i.e have been used unless they are faulty This does not affect your statutory rights. |
| Remittance Terms Goods sold remain the property of The Home Brew shop , Until paid in full, under UK Law Errors and omissions are not accepted., This does not affect your statutory rights. |
