FAQs - The Home Brew Shop

Delivery Costs for The Home Brew Shop UK.

By agreeing to these terms and conditions before you place an order means you are over 18 years old.

Sorry to say We won’t able to send any more products to NI due to the GSPR coming in to force on the 13th December 2024 

Free Delivery for UK Mainland Home Brew Orders Over £72.00 By FedEx or With DHL £1.50

Due to the UK not being part of the EU we no longer offer any shipping to the EU.

Mail Order for the UK, takes on average between 1-3 working days. Which is delivered by Royal Mail Under 1kg, or FedEx / DHL signed service over 1kg.

Due to Royal Mail price increases and in a effort to keep costs down. Under 1.5kg Parcels will be sent on a 48-hour service.

If a problem happens with the delivery, please let us know and we will do our best to help, we can talk to FedEx / DHL to help solve the problem.

We do use 24hr and 48hr Parcel Services, this does not mean you will get the order in 24 / 48 hours, This is just the service we use. It still can take 1-3 working days to deliver your order.

If it's your 1st order with us, parcels will not be left without a signature OR if we think they are a high value order over £120 parcels will need to be signed for.

FedEx / DHL will not phone to check to see if you in or wait 5 mins for you to get the door. if you fail to answer the door or are out you will need to make other arrangements.

If you leave us your mobile number we can add this to your parcel and send Text Messages about the delivery.

Sorry please note we cannot accept orders to BFPO addresses or PO BOX's or collection boxes.
All UK Under 1.6kg £3.30 + VAT = £3.96.Mainland UK Over £72 FREE By FedEx Or with DHL £1.50 (Some parts of the UK have extra surcharges) Mainland UK Under £72, But Over 1.6 kg £6.00 + VAT = £7.20. By FedEx OR with DHL £7.80 Saturday Delivery to Mainland UK £21.25 + VAT = £25.50 (must have the order by, 2pm Friday). Some postcodes we can't send on Saturday Delivery Zones DB and BC

FedEx Zone DB / BC = AB31-38, 41,42,43,44,45,51,52,53,54,55,56, FK19-21, HS, IV, KA27-28, KW, PA20-80, PH 1, PH5-9, PH17-50, ZE

Under 1.6kg £3.30 + VAT = £3.96.
Up to 27kg = £13.50 + VAT = £16.20
27kg - 54kg £22.50 + VAT = £27.00
54kg - 81kg £31.50 + VAT = £37.80
81- 108kg £40.50 + VAT = £48.60

Under packed weight 1.6kg, £3.30 ( No Vat).

1.601kg - 25kg, £25.00 ( No Vat), 2-4 day service.
25.01kg - 50kg £40.00 ( No Vat), 2 -4day service

50.01kg - 75kg £55 (No Vat), 2-4 day servive
50.01kg - 75kg £55.00 ( No Vat), 2 day service.

If your parcel is over 1.6kg it should be with you in a few Days Via our carriers, for mainland UK you should also get an email from our carriers, as long as the email address is correct.

We are not responsible for late delivery's that may of happened once the parcel has left us as we will try and get the parcel out to you as fast as we can.
Please contact us if you have any problems, problems do happen but we are always here to help.
Please report non-delivery after 10 days of placing the order and IT MUST BE before 30 days. IF over 30 days there is nothing, we can do to find your parcel, refund for the goods, or anything, it is down to you to let us know of a problem.

Orders are dispatched by post / carrier to the name and address you have given to us. If we have received incorrect or inadequate information for the delivery of the goods, we cannot accept any liability for late or failed delivery as a result of this.

Our Carriers delivery times are 8.30am - 5.30pm, during busy periods up to 7pm has been known.If you fail to respond to cards or any communication that have been left by us or the carriers and the parcel is returned to us via the carrier.

We will refund the cost of the good minus an administration charge of £18.00. As for each parcel returned to us this costs us money. If you request a none signature delivery, like "leave at back of house" We are not responsible neither are our carriers for the loss. We will not replace or refund any parcels that have not been received, as these have more than likely been stolen. We reserve the right not to leave the goods if for a high amount.

Please be aware we do from time-to-time pack goods inside other goods, please always look inside other boxes like starter kits, or equipment if you can't find missing items, We do this to reduce damages and save space.