Returns & Refunds Policy
Last Updated: 27/06/2025
Thank you for shopping at The Home Brew Shop.
We want you to be completely satisfied with your purchase. If you’re not happy, here’s how to return or exchange an item.
1. Returns Eligibility
✅ You may return an item within 30 days of delivery if:
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It’s unused, in its original packaging, and in resalable condition.
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It’s faulty, damaged, or incorrect (we’ll cover return costs for these).
- Please report non-delivery after 10 days of placing the order and IT MUST BE before 30 days.
❌ We cannot accept returns for:
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Perishable goods (e.g., yeast, fresh ingredients).
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Opened or used brewing equipment (for hygiene reasons).
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Custom or special-order items.
2. How to Return an Item
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Email us at sales@the-home-brew-shop.co.uk or message via contact page with:
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Your order number.
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Photos of the item (if faulty/damaged).
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We’ll send a returns label (faulty items) or instructions.
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Post the item to:
The Home Brew Shop, Unit 3 Hawley Lane Business Park, 108 Hawley Lane, Farnborough GU14 8JE
3. Refunds & Exchanges
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Refunds: Processed within 5 working days of receiving the return.
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Exchanges: Subject to availability. Contact us first.
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Original shipping costs are non-refundable (unless the item is faulty).
4. Faulty or Damaged Items
If your item arrives damaged or defective, we’ll cover return shipping and send a replacement or full refund.
5. Need Help?
Contact us at:
📧 sales@the-home-brew-shop.co.uk | 📞 01252 338045 | 🏪 The Home Brew Shop, Unit 3 Hawley Lane Business Park, 108 Hawley Lane, Farnborough GU14 8JE
