Legal Terms and Conditions:

The Home Brew Shop Terms and Conditions:

These Terms and Conditions govern your use of this website and any purchases made through it. By accessing www.the-home-brew-shop.co.uk (“the Website”) and/or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, you must not use or access this Website.

We reserve the right to update or revise these Terms and Conditions at any time. Please review them periodically to stay informed of any changes.

This legal notice applies to all content available under the domain name www.the-home-brew-shop.co.uk.

By placing an order, you confirm that you are at least 18 years of age.

Subject to these Terms and Conditions, you are authorised to view and download our Website for your personal, non-commercial purposes only.

Our Contact details:

Larsen Homebrew (UK) LTD is a company registered in England and Wales under company number 04655902 with its registered office at Communication House, Victoria Avenue, Camberley, Surrey, GU15 3HX

Larsen Homebrew (UK) LTD T/A The Home Brew Shop trades from the following address;

The Home Brew Shop.

Units 3 & 4 Hawley Lane Business Park,

108 Hawley Lane,

Farnborough,

Hampshire,

GU14 8JE,

United Kingdom

Please use this address for correspondence and returns unless otherwise stated.

Phone: 01252 338045

Email: sales@the-home-brew-shop.co.uk

VAT Registration Number 211307718 

Larsen Home Brew (UK) LTD T/A The Home Brew Shop is completely dedicated to your total satisfaction.

If you have any suggestions or comments please email us using the link on the store page.

Definitions:

• You – means a user of this Website.
• Users - means the users of the Website collectively
• We/us - means Larsen Home Brew (UK) LTD T/A The Home Brew Shop
• Website  - means the website located at www.the-home-brew-shop.co.uk or any subsequent URL which may replace it.
• Delivery Location -  means the address specified by you during the checkout process where the goods are to be delivered. This must be a valid address within the delivery zones offered by Larsen Home Brew (UK) LTD T/A The Home Brew Shop, and may be subject to geographic restrictions, additional charges, or delivery time variations
• Product – means a product displayed for sale on the Website.
• Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided
• Personal Information – means the details provided by you on registration or completion of an order.
• Order - means a request by you to purchase Goods or Services in accordance with these Terms.
• Customer -  means any person or entity who purchases, receives, stores, handles, or uses products supplied by Larsen Homebrew (UK) Ltd T/A The home Brew Shop, and who assumes responsibility for any associated risks, including potential damage to property or injury resulting from misuse or improper storage.

Compliance with laws

The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

Use Of The Website

Registration

By registering for an account, you represent and warrant that:
1.     Accuracy of Information: All Personal Data provided by you during the registration process is true, accurate, current, and complete in all respects.
2.     Ongoing Obligations: You agree to promptly update your account details to reflect any changes to your Personal Data.
3.     Identity Assurance: You shall not impersonate any individual or entity, nor shall you use a false name or a name you are not legally authorised to use.

Indemnity

You agree to fully indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, and suppliers, immediately upon demand, from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising from:
•     Any breach by you of these Conditions;
•     Any use of the ecommerce platform by you; or
•     Any use of the ecommerce platform by another person accessing it through your account credentials or Personal Information.

This includes, without limitation:
1.     Website Access: Use of the Company’s website via desktop or browser-based interface, including account registration, browsing, purchasing, or submitting reviews.
 2.     Shared or Unauthorised Access: Any activity conducted by third parties using your account, device, or login credentials, whether authorised by you or not.

Our rights

We reserve the right to:

• modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

• change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third Party Links

Third-party links may be provided for user convenience. We do not control, endorse, or assume responsibility for the availability, content, privacy practices, or usage of external websites or resources. Accessing such links is at your sole discretion and risk.

The Home Brew Shop Cookies

We use cookies on www.the-home-brew-shop.co.uk to enhance your shopping experience, including tracking the contents of your shopping cart and enabling essential site functionality. You can manage or disable cookies through your browser settings. Please note that disabling cookies may prevent you from placing orders or accessing certain features of the Website. 

We also use Google Analytics to help us understand website performance and return on investment (ROI). These cookies may include identifiers such as _UTMA, _UTMB, _UTMC, and _UTMZ. Additionally, our Website features embedded YouTube videos, which may set their own cookies in accordance with YouTube’s privacy and cookie policies.

Making A Home Brew Shop Purchase

All goods displayed on our website are subject to availability. Product availability is not guaranteed, as our website does not reflect real-time inventory. Items may occasionally sell out before your order is processed.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including product descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. 

Purchasing from our Website is straightforward. Simply browse our selection, add items to your shopping cart, and proceed to checkout. You will be prompted to provide the necessary details to complete your order.

We accept debit and credit card payments, excluding American Express and Visa Electron. Orders are charged only when packed and ready for dispatch. However, back-ordered items are charged at the time of ordering. Credit card details may be provided by phone, but for security reasons, we do not accept payment information via email.

Receipt of an order confirmation indicates that we have received your order request. It does not constitute acceptance or the formation of a contract. A binding contract will be established only upon issuance of an invoice. This policy protects against pricing errors, inadvertent undercharging, or product unavailability.

In the event of a price change, we will contact you to confirm whether the revised price is acceptable before proceeding.

For items being delivered to you (as opposed to Click & collect), when your product is shipped from our warehouse you will receive a despatch confirmation email. 

Please note: If you are using a Hotmail or Gmail account, order confirmations may be directed to your spam or junk folder. We recommend checking these folders to ensure you receive all relevant updates.

Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the cancellation policy.

We reserve the right to cancel any order at our discretion. In such cases, we will provide a clear explanation for the cancellation.

Please note: Some product images may be for illustrative purposes only and may not depict the exact item. While product descriptions are accurate, certain images may be reused across similar items.

Limitation of Liability

To the fullest extent permitted by law, our total liability to you in connection with any purchase shall not exceed the amount paid for the goods in question. We shall not be liable for any indirect or consequential losses, including but not limited to loss of profit, business interruption, or personal injury resulting from misuse of brewing equipment. Nothing in these terms limits our liability for death, personal injury caused by negligence, or fraud.

The Customer acknowledges that brewing activities, including fermentation and storage of alcoholic beverages, may carry a risk of leakage. It is the Customer’s responsibility to ensure that such activities are conducted in a location where any leakage will not cause damage to property.
The Home Brew Shop shall not be liable for any loss, injury, or damage to persons or property resulting from the improper storage, handling, or use of brewing equipment or ingredients. The Customer assumes full responsibility for selecting appropriate storage areas and taking all necessary precautions.

Cancellation of an order

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

• You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

• Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if goods are faulty or not as described.

• If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

• You can cancel by emailing sales@the-home-brew-shop.co.uk or phoning 01252 338045 or writing to:  The Home Brew Shop, Units 3 & 4 Hawley Lane Business Park, 108 Hawley Lane, Farnborough, Hampshire, GU14 8JE, United Kingdom.

• If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

• We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

Home Brew Shipping And Handling Delivery Costs

Free Delivery for UK Mainland Home Brew Orders over £72.00

DHL Zone D = AB31- AB38, AB41- AB56, HS, GY1 - GY10, IV, JE1 - JE5, KA27- KA28. KW, PA21 - PA50, PA60 - PA78, PA80, PH4 - PH44, PH49 - PH50, IM1 - IM9, ZE1 - ZE3

Under 1.6kg £3.30 + VAT = £3.96.
Up to 27kg = £13.50 + VAT = £16.20
27kg - 54kg £22.50 + VAT = £27.00
54kg - 81kg £31.50 + VAT = £37.80
81- 108kg £40.50 + VAT = £48.60

Channel Islands (48hr Service No Saturday Delivery) Jersey and Guernsey. 

Under packed weight 1.6kg, £3.30 ( No Vat).

1.6kg - 25kg, £25.00 ( No Vat), 2-4 day service.
25.01kg - 50kg £40.00 ( No Vat), 2 -4day service.

50.01kg - 75kg £55 (No Vat), 2-4 day service

50.01kg - 75kg £55.00 ( No Vat), 2 day service.

For parcels over 1.6 kg, delivery within mainland UK typically takes a few working days via our designated carriers. Provided a valid email address is supplied, you should also receive tracking updates directly from the courier.

While we strive to dispatch all orders promptly, we are not responsible for delays that may occur once a parcel has left our premises. Delivery times may vary depending on the courier service.

If you experience any issues, please don’t hesitate to contact us. While problems can occasionally occur, our team is always here to assist and ensure a prompt resolution.

Non-delivery must be reported no sooner than 10 days and no later than 30 days from the date of order. Unfortunately, we are unable to investigate, locate, or issue refunds for parcels reported as missing beyond this 30-day window. It is the customer's responsibility to notify us within this time frame.

Orders are dispatched via postal or courier services to the name and address provided at checkout. 

It is the customer’s responsibility to ensure that all delivery information is accurate and complete. We cannot accept liability for delayed or failed deliveries resulting from incorrect or insufficient address details. 

Each step of the ordering process allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have completed the ordering process correctly.

When placing an order on the website, providing a full correct email address is provided, you will receive an order confirmation. Customers are responsible for verifying that the order confirmation is complete and accurate. Any discrepancies must be reported to us immediately. The company shall not be liable for errors not promptly disclosed.

Carrier delivery times typically range from 8:30 AM to 5:30 PM; however, during peak periods, deliveries may occur as late as 7:00 PM.

If a parcel is returned to us due to non-response to delivery cards or communications from us or our carriers (either by phone or email) we will issue a refund for the value of the goods, less an administration fee of £18.00.

If you request a non-signature delivery (e.g., 'leave at the back of the house'), neither we nor our carriers can accept responsibility for any loss or theft. Parcels marked as delivered but not received will not be replaced or refunded. For high-value orders, we reserve the right to withhold delivery if a secure drop-off location is not available.

Please note that, on occasion, items may be packed inside other products, such as starter kits or equipment boxes, to minimise damage and optimize space. If you believe an item is missing, we kindly ask that you check inside all packaging before contacting us

Tax Charges.

Prices and charges include VAT at the applicable rate at the time of the order

It is illegal to manufacture spirits in the UK without a distiller's licence which is required under the provisions of section 12 of the Alcoholic Liquor Duties Act 1979 and this includes manufacture for "own/domestic use".

Public Notice 39 - "Spirits production in the UK" dated July 2006 provides further information about HM Revenue and Custom's requirements.

If you require further assistance then please contact the National Advice Service on Telephone 0845 010 9000 or www.hmrc.gov.uk. Where you can obtain or view public notice 39.

Please note that Still Spirits flavourings and yeast are legal for use when fermentation is carried out without distillation to produce higher alcohol content. These products are intended to be used with duty-paid vodka, in accordance with applicable regulations.

Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use a SSL certificate this uses encryption when you enter the card details.

Guarantee

If an item arrives broken or leaking, please notify us within 10 working days of delivery. We will arrange a replacement within 3 working days, subject to stock availability.
Please note that mail-order packaging may result in some cans arriving with dents. While we take great care in packing your order, minor dents can occur and are not considered damage, as the kits remain fully usable. However, if cans are severely dented or leaking, we will replace them.

Reaching Us

If you need to reach us, please email us sales@the-home-brew-shop.co.uk alternatively, you can call on 01252 338045 (International +441252 338045)  or write to us at:

The Home Brew Shop,

Units 3 & 4 Hawley Lane Business Park,

108 Hawley Lane,

Farnborough,

Hampshire ,

GU14 8JE

United Kingdom.

Privacy Policy

The Home Brew Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
 

We do not send random marketing emails to personal email addresses (spam). 


Electronic privacy is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium. Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes.
The person responsible for this is Paul Green. We will not share your personal information with any other parties. We do not send random marketing emails to personal email addresses (spam).
We collect personal information such as your name, address, phone number, and any other details provided during the ordering process. This information is used solely to ensure accurate delivery of your order and to process payment for goods purchased from The Home Brew Shop.
We only use the information collected by this site to process the order.
The information collected on ordering includes, Name, Address, Phone Number, card details, delivery address details and e-mail address no other information is collected by the site or us. We will not contact you unless we have to. No other person will be e-mailed.
We will only use the personal data to contact you if there and only if there is a problem with an order of which you have requested and in accordance with the Data Protection act 1998.
We are Data Protection Registered and your personal detail are not linked to the Internet in any way, the database is held completely off line as a security measure. If you would like to access the personal information we hold about you, please contact us. We will provide a screenshot of the relevant database entry upon request.

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at. http://www.hmso.gov.uk/si/si2000/20002334.htm

If you experience any issues, please don't hesitate to contact The Home Brew Shop by phone, email, or post. Our team is committed to resolving any problems promptly and efficiently.

You can reach us by phone at 01252 338045 between 9:00 AM and 5:00 PM GMT, Monday to Friday. Please note that call charges may vary depending on your provider, but this is a standard BT landline - no premium rates apply.

If your order has not arrived within 10 days of placement, please notify us as soon as possible. All non-delivery reports must be made within 30 days of the order date. Unfortunately, we are unable to investigate, refund, or replace items reported after this period.

For replacement requests, please contact us by phone at 01252 338045 or via email so we can make the necessary arrangements.

If any goods are found to be faulty, we will offer a free replacement or a full refund, provided they are returned within 30 days of receipt.


Complaints are addressed individually via phone, email, or post. We aim to reach a satisfactory resolution within three working days. All complaints are treated confidentially and handled with fairness.


In the event of lost parcels, we are unable to offer a refund; however, you may be able to submit a claim directly with the shipping provider (e.g., Royal Mail or Parcel Force).
Please note that we cannot refund items returned in an unsaleable condition—such as those that have been used—unless they are found to be faulty.

This does not affect your statutory rights.


The Home Brew Shop is committed to achieving full conformance to environmental legislation including the RoHS (2002/95/EC) the restriction of the use of certain hazardous Substances, in Electrical and Electronic Equipment) and WEEE (2002/96/EC Waste Electrical and Electronic Equipment) Directives.

All Electronic and Electrical Equipment (EEE) placed onto the market from 13th August 2005 must be marked with this symbol, ( Wheeled Bin crossed out symbol) to indicate that it is covered by the WEEE Directive, the provisions of which require that producers or manufacturers of EEE become liable to pay for take-back treatment and recycling of end of life equipment (WEEE):

As a distributor of EEE, we must take-back household WEEE from UK consumers and has decided to fulfil its obligations in this area by Using the DHL Compliance scheme.
This will ensure that WEEE is disposed of by customers or by us in a way that optimizes its re-use and recycling. The recycling and treatment of WEEE itself is part of the producer's obligation under the WEEE Directive. Once we have WEEE, these then are taken away by DHL for re-use or re-Processing.

You are more then welcome to take WEEE to a Local WEEE Recycling centre.
An online search facility to help you identify a DCF near you is available on the following website: www.recycle-more.co.uk

If your old piece of electronic equipment is still in a good working condition or could be repaired for further use, please consider donating it to a charitable organisation or by giving it to someone else in need. By extending the lifetime of your old equipment you are also contributing to the efficient use of resources and avoiding additional waste.

Please note that from July 1, 2007, it will be possible for you to dispose of your WEEE and ensure that it is recycled. EEE may contain hazardous substances which, if exposed, may have a serious detrimental effect on the environment and human health. All WEEE that you volunteer for recycling will be specifically collected and treated by designated local waste facility centres and by licensed WEEE compliance schemes. By ensuring that you dispose off your old electrical and electronic equipment according to the new WEEE legislation you are helping to preserve our natural resources and protect human health.

The production of electrical and electronic equipment is one of the fastest growing domains of manufacturing in the western world. With broad consumer take-up of products in this area, there is also a mounting issue of waste. In June 2000, the European Commission put forward proposals to address this issue, and in December 2002 these were passed as the EU Waste Electronic and Electrical Equipment (WEEE) Directive.

For the UK, the WEEE Regulations were laid before Parliament on December 12, 2006. The main requirements and obligations on producers and distributors of Electronic and Electrical Equipment (EEE) came into effect from July 1, 2007.

The major provisions of the WEEE Directive are:
All manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life equipment.
Improve re-use/recycling of WEEE.
Ensure the separate collection of WEEE.
Inform the public about their role in dealing with WEEE.

Which products fall under the legislation and how do I recognise them?
The WEEE Directive divides Electronic and Electrical Equipment into ten categories:
Category 1 - Large household appliances (fridges, cookers, microwaves, washing machines, etc.)
Category 2 - Small household appliances (vacuum cleaners, clocks, toasters, etc.)
Category 3 - IT and Telecommunications equipment (PCs, mainframes, printers, copiers, phones, etc.)
Category 4 - Consumer equipment (radios, hi-fi, musical instruments, videos, camcorders, etc.)
Category 5 - Lighting equipment (fluorescent tubes and holders, sodium lamps, etc.)
Category 6 - Electrical and electronic tools (drills, sewing machines, electric lawnmowers, etc.)
Category 7 - Toys, leisure and sports equipment (electric trains, games consoles, exercise machines, etc.)
Category 8 - Medical devices (analysers, dialysis machines, medical freezers, etc.)
Category 9 - Monitoring and control equipment (smoke detectors, thermostats, scales, etc.)
Category 10 - Automatic dispensers (hot drinks machines, sweet and chocolate bar dispensers, cash machines, etc.)


Glossary:
DCF (Designated Collection Facility): A public amenity site licensed to collect, separate and recycle WEEE for collection by a licensed producer compliance scheme.
DTS (Distributor Take-back Scheme): The WEEE compliance scheme for retailers, approved by the Department for Trade and Industry.
EEE (Electronic and Electrical Equipment).
WEEE (Waste Electronic and Electrical Equipment): All end-of-life equipment falling under the WEEE directive (for the specific categories see section 6 above).

If you have brought WEEE from us, we will be happy to receive the WEEE back for disposal.
You don't have to buy like for like to return your WEEE we will accept all WEEE brought from us.

Please provide proof of purchase when returning.
WEEE can be returned to :-
The Home Brew Shop
Unit 3 Hawley Lane Business Park
108 Hawley Lane
Farnborough
GU14 8JE

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.